AML & KYC Policy

This policy explains how we prevent money laundering, fraud and underage play. It is a draft template: have it reviewed by your legal counsel before use.

Our commitment

We comply with the anti-money-laundering and counter-terrorist-financing rules that apply to the operating company in Cyprus and apply the same standards to every player.

Identity verification (KYC)

• Players must verify their identity before withdrawing more than the limit shown in their account.
• We may ask for a government ID, a selfie with the document and proof of address.
• Documents are stored encrypted, are visible only to authorised staff and every access is logged.
• One person may hold one account. One identity document can be linked to one account only.

Source of funds

• We may ask for proof of source of funds for large or unusual transactions.
• Withdrawals go back to the same method used for deposits whenever possible.
• Tokens are not a store of value and cannot be transferred between players.

What we monitor

• Deposits followed by withdrawals with little or no play.
• Several accounts sharing devices, networks, payment details or documents.
• Unusual patterns that look like bonus abuse, collusion or fraud.

What we do when something looks wrong

We may delay or refuse a transaction, ask for more documents, suspend or close an account, return funds to the original source and report suspicious activity to the competent authorities. We may not be allowed to tell you that a report was made.

Age and restricted countries

Only adults (18+ or the legal age of your country) may play. Players from countries where online gaming is prohibited may not register; we may close accounts that provide false location information.

Contact

Questions about verification: use the Support section of your account.